Shipping policy
SHIPPING POLICY
Please provide your correct and detailed address and your phone number to ensure the delivery on time. We are not responsible for wrong or undeliverable address. Please confirm address before purchase, and cannot change address once purchased.After your payment is authorized and verified, it can still take up to 4 business days to process your order through our warehouses.
Business days do not include weekends or Holidays. Orders placed on Friday's after 12:00PM PST will begin processing the following Monday.
If you buy the wrong products, plese inform us as soon as possible. But if your order has been sent, then all the costs(including original freight, handling charges and the return freight, etc. ) are for your acount.
TRANSIT TIMES
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details.
INTERNATIONAL SHIPPING
wxzos ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the "Calculate Shipping" feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by wxzos. By law, wxzos is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, wxzos reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. wxzos is not liable for damage claims that are denied due to customer negligence.